Inch by inch

Measuring your success with lean programs

Having designed your company’s answers to who will lead its lean efforts and how you will educate on lean, one of the next critical questions is:

“How will you measure your success?”

Measurement is always a tricky subject in any organization. Most people fear it because of how it has often been misapplied and misused.

It doesn’t have to be that way. Lean measures should help management — not punish employees.

Some basic principles regarding measurement include:

What gets measured gets results. People respond to what they perceive is important to management. If you measure it, they will try to make it look good. This can happen several ways. Employees can improve the work being measured. What often happens is employees improve the measure by playing games with the...

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