http://yourqss.com/taxonomy/term/9/feed The taxonomy view with a depth of 0. en http://yourqss.com/HPaug2010 <h1>Muda Walk for a Month is Coming</h1> <p><a href="http://yourqss.com/HPaug2010">read more</a></p> High Performing Contractor High-Performing Contractor Thu, 12 Aug 2010 11:39:29 -0600 Dennis Sowards 192 at http://yourqss.com http://yourqss.com/HPjuly10 <p>July 2010 – Issue 82<br></p> <p><br><br /> This e-newsletter is dedicated to supporting High-Performing Contractors and all contractors working to become one. Written by Dennis Sowards</p> <p><a href="http://yourqss.com/HPjuly10">read more</a></p> High Performing Contractor High-Performing Contractor Wed, 21 Jul 2010 10:38:05 -0600 Dennis Sowards 189 at http://yourqss.com http://yourqss.com/HPmay10 <p>May, 2010 – Issue #80<br><br /> <br><br /> This e-newsletter is dedicated to supporting High-Performing Contractors and all contractors working to become one. Written by Dennis Sowards</p> <p><a href="http://yourqss.com/HPmay10">read more</a></p> High Performing Contractor High-Performing Contractor Thu, 20 May 2010 12:59:08 -0600 Dennis Sowards 187 at http://yourqss.com http://yourqss.com/HPC_april2010 <h1>Strategic Planning</h1> <p>Typically in construction owners/leaders never have time to do strategic planning because they are either too busy doing work or too busy getting work. There is never time to plan! Today, most contractors are busy on getting work, not just because the of recession, BUT because there was no strategic planning done back when the “doing the work” was big. </p> <p><a href="http://yourqss.com/HPC_april2010">read more</a></p> High Performing Contractor High-Performing Contractor Tue, 13 Apr 2010 15:19:10 -0600 Dennis Sowards 184 at http://yourqss.com http://yourqss.com/HPCMar2010 <p>March, 2010 – Issue 78<br><br /> <br><br /> This e-newsletter is dedicated to supporting High-Performing Contractors and all contractors working to become one. Written by Dennis Sowards</p> <p><a href="http://yourqss.com/HPCMar2010">read more</a></p> High Performing Contractor High-Performing Contractor Mon, 08 Mar 2010 12:12:39 -0700 Dennis Sowards 181 at http://yourqss.com http://yourqss.com/HPfeb10 <h1>Strategic Planning</h1> <p>High-performing contractors are always learning from others as they do their strategic planning. Ted Garrison, a well-known consultant in the construction industry, makes annual predictions for the coming year. Here are some from his 2010 forecast</p> <p><a href="http://yourqss.com/HPfeb10">read more</a></p> High Performing Contractor High-Performing Contractor Wed, 24 Feb 2010 14:27:20 -0700 Dennis Sowards 178 at http://yourqss.com http://yourqss.com/HPjan10 <h2>Customer Focused</h2> <p>Some food for thought as you consider your customer service efforts. Customer complaints are down nationally. This is according to TARP – the Technical Assistance Research Program that is part of the White House Office of Consumer Affairs. Their research found that consumers are submitting less complaints even for serious problems – NOT because they feel they are getting better service, but because of what they call “trained helplessness.” Customers feel their complaints do little good – nobody listens or acts. Where does your company stand on customer complaints? Do you have a way to record them? Do you have a system to assure each complaint receives a quick and fair response? How do you know it is working?</p> <p><a href="http://yourqss.com/HPjan10">read more</a></p> High Performing Contractor High-Performing Contractor Fri, 05 Feb 2010 12:49:33 -0700 Dennis Sowards 175 at http://yourqss.com http://yourqss.com/HPnov09 <h6> This e-newsletter is dedicated to supporting High-Performing Contractors and all contractors working to become one. Written by Dennis Sowards</h6> <h1>Leadership</h1> <p><a href="http://yourqss.com/HPnov09">read more</a></p> High Performing Contractor High-Performing Contractor Thu, 03 Dec 2009 15:33:08 -0700 Dennis Sowards 160 at http://yourqss.com http://yourqss.com/HPsep09 <h1>Customer Focused</h1> <p><a href="http://yourqss.com/HPsep09">read more</a></p> High Performing Contractor High-Performing Contractor Sat, 12 Sep 2009 11:12:01 -0600 Dennis Sowards 155 at http://yourqss.com http://yourqss.com/HPC-Aug09 <h1>Leadership</h1> <p> Leadership is often about asking the tough questions and staying focused on finding the right answers. Jim Womack, a noted writer on Lean, has this to say about what questions to ask:<br></p> <p><a href="http://yourqss.com/HPC-Aug09">read more</a></p> High Performing Contractor High-Performing Contractor Mon, 10 Aug 2009 16:18:04 -0600 Dennis Sowards 153 at http://yourqss.com