Listen to Radio InterviewsHigh-Performing Contractor
High Performing Contractor Sep 2010 #84
Submitted by Dennis Sowards on 20 September 2010 - 10:30am.Strategic Planning
High Performing Contract - August 2010
Submitted by Dennis Sowards on 12 August 2010 - 10:39am.Muda Walk for a Month is Coming
High Performing Contract - July 2010
Submitted by Dennis Sowards on 21 July 2010 - 9:38am.July 2010 – Issue 82
This e-newsletter is dedicated to supporting High-Performing Contractors and all contractors working to become one. Written by Dennis Sowards
High Performing Contract - May 2010
Submitted by Dennis Sowards on 20 May 2010 - 11:59am.May, 2010 – Issue #80
This e-newsletter is dedicated to supporting High-Performing Contractors and all contractors working to become one. Written by Dennis Sowards
High-Performing Contractor April 2010
Submitted by Dennis Sowards on 13 April 2010 - 2:19pm.Strategic Planning
Typically in construction owners/leaders never have time to do strategic planning because they are either too busy doing work or too busy getting work. There is never time to plan! Today, most contractors are busy on getting work, not just because the of recession, BUT because there was no strategic planning done back when the “doing the work” was big.
High-Performing Contractor March 2010
Submitted by Dennis Sowards on 8 March 2010 - 12:12pm.March, 2010 – Issue 78
This e-newsletter is dedicated to supporting High-Performing Contractors and all contractors working to become one. Written by Dennis Sowards
High Performing Contract - February 2010
Submitted by Dennis Sowards on 24 February 2010 - 2:27pm.Strategic Planning
High-performing contractors are always learning from others as they do their strategic planning. Ted Garrison, a well-known consultant in the construction industry, makes annual predictions for the coming year. Here are some from his 2010 forecast
High Performing Contract - January 2010
Submitted by Dennis Sowards on 5 February 2010 - 12:49pm.Customer Focused
Some food for thought as you consider your customer service efforts. Customer complaints are down nationally. This is according to TARP – the Technical Assistance Research Program that is part of the White House Office of Consumer Affairs. Their research found that consumers are submitting less complaints even for serious problems – NOT because they feel they are getting better service, but because of what they call “trained helplessness.” Customers feel their complaints do little good – nobody listens or acts. Where does your company stand on customer complaints? Do you have a way to record them? Do you have a system to assure each complaint receives a quick and fair response? How do you know it is working?
High Performing Contract - Nov 09
Submitted by Dennis Sowards on 3 December 2009 - 3:33pm.This e-newsletter is dedicated to supporting High-Performing Contractors and all contractors working to become one. Written by Dennis Sowards
Leadership
